FAQ

General

What is a Possum Play Couch?

The Possum Play Couch is Australia's ultimate modular play-couch for kids. Built out of light-weight but hyper-durable materials, the Possum is really much more than a couch... it can be configured to turn into a fort, castle, ship, obstacle course, reading nook… your kids’ imaginations are the limit!

What comes in the box? How many pieces are included?

  • Every Possum Play Couch comes with 8 core pieces:
    • - 2 connected lower-base squares
    • - 2 connected upper-base squares
    • - 2 wedge cushions
      - 2 circle cushions

The base cushions are attached to each other so you can flip, fold, stack and scale The Possum Play Couch however you want to arrange it.

Do you sell expansion packs?

We're so glad you asked! Our shape add-ons multiply the fun of the Possum Play Couch. Check out our shapes range here

Can I use The Possum Play Couch straight away?

The Possum is squeeeeezed extra small for ease of shipping, and it can be a little shy when it first meets your family. This helps us transport efficiently and makes for some serious fun unboxing when it arrives and springs to life!

We suggest you give it a few days to fully grow to its correct shape - but absolutely you can start playing right away, but expect the shape to improve over the first few days.

How long can I keep The Possum Play Couch in its box?

We recommend you don’t leave your Possum Play Couch in its box for longer than you have to, and ideally no more than 12 weeks after delivery.

Possums purchased from late-September onwards are fine to keep in the box until Christmas Day!

What are the dimensions of The Possum Play Couch?

The Possum play sofa measures 84cm wide, by 168cm long in its standard configuration. The base cushions are 22cm above the ground and 53cm in height to the top of the cushions, in standard configuration. To see the dimensions of each piece check out The Possum product page HERE.

We see lots of families fold, stack, display and store The Possum in different ways, so you might configure differently to fit your home.

What is The Possum Play Couch made of?

Possum Play Couches are made of some of the most durable and safe materials on the market!

Our play sofa cushions are made entirely out of foam - no hard bars, bolts, of chunky bits to get hurt on. Our foam is CertiPUR-US® certified, meaning it is made free of mercury, lead, and formaldehyde; safe for your home and the most precious people in it.

The Possum covers are made from brushed microsuede. We love microsuede because it is super durable (stain resistant, machine washable, shrink-resistant) whilst also being super soft and smooth against the skin! Our textiles are STANDARD 100 by OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.

Is The Possum made of CertiPUR-US® certified foam?

It sure is! The Possum is made with the highest quality foam and fabric in the world (CertiPUR-US® certified foam, STANDARD 100 by OEKO-TEX® certified textiles). This means you can rest easy with the knowledge it's free from harmful nasties.

Do I need multiple Possum Play Couches?

Multiple play sofas mean the possible number of builds is even bigger. Think double-decker-bus, two-storey-castle, double-hulled-pirate-ship bigger… but we also designed The Possum to be a world of fun if you’ve just gone one, so you can always start there!

What age is The Possum suitable for?

The Possum Play sofa is designed to cater to a range of age groups and is designed to grow with your family for years of everyday play.

We typically say that ages 6 months to 10 years is the ideal age.

We see young babies and toddlers build gross motor skills by rolling and crawling over The Possum, school aged kids using their imaginations to dream up and construct all sorts of play worlds, and older kids using it for reading nooks, movie nights, and in their designated chill spaces. We've also had many reports of parents and grandparents loving The Possum as much as their little ones (hello spare bed, extended lounge area, tumbling with the kids, and still lots of fort building...) so there's really no age limit!

How much does The Possum Play Couch cost?

The Possum Play Couch costs $450 AUD (regular bases). Equal sized thick bases are an additional $50

Ordering

Where can I buy a Possum Play Couch?

The only place to buy a Possum Play Couch is right here on this website! We do not currently work with any retail partners

Can I send The Possum as a gift?

Only if you want to be the most popular person in a little person’s life! Receipts are always emailed to the purchaser and not included in the delivered package, and our Possum Play Couch boxes are designed to be totally gift-worthy, so just specify your recipient postage details instead of your own at checkout.

Do you sell gift cards?

We do! You can purchase a gift card to contribute to a Possum or any of our other fun play shapes here: Shop Gift Cards

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay, debit/bank cards, and Afterpay

Do you accept Afterpay, Zip, Klarna, or Paypal Pay in 4?

We do! You can purchase the Possum Play Couch on either Afterpay, Zip, Klarna, or Paypal. Select your payment option at checkout and play now, pay later!

Can I buy Possum Play Couches for my childcare centre / school / community hall or business?

Absolutely! We have loved seeing The Possum find homes everywhere from lounge rooms to libraries to lobbies… If you have any special enquiries for how we can kit our your business with Possum Play Couches, please drop us an email on hello@possumplay.com.au

Can you issue NDIS invoices?

Yes, as a proud NDIS Registered Provider nothing makes us happier than seeing all the ways The Possum can help NDIS kids and families; we can issue invoices for Self-Managed and Plan Managed NDIS funds.

Self-Managed Funds

1. Place an order on our website

2. Email us on hello@possumplay.com.au with your Order Number, NDIS Participant Name, NDIS Participant Number

3. We'll email you an NDIS suitable invoice you can use to lodge your NDIS claim on the myplace portal or with your Plan Manager

Please check with your plan manager in advance of the purchase to determine if your plan will cover The Possum, as unfortunately we can't guarantee this and it will depend on your individual plan. If there's anything we can help with please email us on hello@possumplay.com.au

 

Plan-Managed Funds

1. Email us on hello@possumplay.com.au with your NDIS Participant Name, NDIS Participant Number, the items and colours you would like, and your shipping address and phone number

2. We'll email you an NDIS suitable invoice you can provide to your Plan Manager

3. When we receive funds from the Plan Manager, we'll process your order and send your items to you

Please note as colours and products are limited, we can only reserve the items in your order once we have received remittance from your Plan Manager

 

NDIA-Managed Parcipants

1. Email us on hello@possumplay.com.au with your NDIS Participant Name, NDIS Participant Number, the items and colours you would like, and your shipping address and phone number. We'll work with you to process your claim via PRODA.

Do you sell fabric swatches?

Yes! We can ship you a fabric swatch of each colour in our range. Order your swatch set here

Shipping & Delivery

Where do you ship to?

We currently ship to Australia and New Zealand.

  • We’re working on international expansion! To let us know what country you’d like to have The Possum available in, please send an email to hello@possumplay.com.au

How much does shipping cost?

We ship Possum Play items all across Australia & New Zealand. The below prices are if each item is purchased individually. Shipping discounts apply for items purchased together. Final shipping calculated at checkout.

Australia (excluding WA & NT)

- The Possum Play Couch: $40-$50 AUD flat rate
- Moon Arch Sets, Wedge Sets, Cover Sets: $25 AUD flat rate
- Armrest Sets, Circle Sets, Waterproof Liners: $15 AUD flat rate

WA, NT & New Zealand

- The Possum Play Couch: $60-$70 AUD flat rate
- Moon Arch Sets, Wedge Sets, Cover Sets: $35 AUD flat rate
- Armrest Sets, Circle Sets, Waterproof Liners: $25 AUD flat rate

How long will my order take to arrive?

Please check individual product pages for our current shipping times. They are stated in blue text above the 'Add to Cart' button. We ship items seperately as they become available.

Once shipped, your order will usually arrive within 2-8 business days depending where you live. Typically 2-5 business days in major metro cities, and 4-8 business days outside of major cities and to New Zealand.

We ship via courier and you can track the progress of your Possum Play Couch order on the tracking number we send you when it ships!

How do I track my order?

We'll send you an SMS and email to the details you provided when you checked out to let you know when your order has hit the road and is on its way to you. You can track its process (and start planning those forts!) via the tracking link.

Do I need to be home for delivery?

We can leave your delivery somewhere safe if you're not home. Please note during COVID-19 most couriers in Australia have defaulted to contactless delivery.

If there is not a safe space to leave your delivery the courier will take your package with them to the nearest depot and contact you to either collect from there or rearrange a delivery at the time you are home.

How big is the box The Possum arrives in?  

This is the fun part! We know you don't want a huge box arriving at your doorstep and often will want to hide The Possum away until it's ready to gift, so your Possum Play Couch will come vacuum rolled and compressed into a very manageable box (31cm x 31cm x 90cm), which weighs 14kgs. We use the highest quality dense foam and have put it through rigorous testing to make sure it bounces back into shape with no damage after compression! You've got some seriously fun unboxing infront of you watching The Possum emerge from its box!

What are your Christmas order cutoffs?

We always recommend ordering early to avoid any delivery stress! We ship with Australia Post and are operating off their advised Christmas shipping cutoffs per the below.

New Zealand
- Tue 5 Dec

WA & NT
- Tue 12 Dec (Standard Shipping)
- Sun 17 Dec (Express Shipping)

ACT, NSW, QLD, SA, TAS, VIC
- Thu 14 Dec (Standard Shipping)
- Mon 18 Dec (Express Shipping)

Our warehouse elves will be working right up to Christmas Eve, so if you order after the cutoff dates above we will still dispatch in stock items in 1-3 business days, we just can’t be confident they will be delivered in time for Christmas.

Cleaning & Care

How do I clean my Possum Play Couch?

  • Small spills and spot cleaning can be done with a damp cloth or furniture cleaner.
  • For a full-clean, our microsuede covers can be popped in the wash! Make sure your machine is on cold wash color-safe detergent and a gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Are The Possum covers washable?

You bet they are! Trust us, this was close to design-criteria Number 1! Pop them in your machine on a cold wash with a color-safe detergent and gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Is the Possum Play Couch pet-friendly?

The Possum loves everyone in the family, furry members included, and they seem to love us too! Like any furniture, pet-hair can cling to The Possum, but our microsuede material is super easy to clean and a vacuum or lint-roller will have it looking fresh.

Is The Possum Play Couch waterproof?

Our covers are water resistant and able to withstand small spills and accidents, but are not waterproof and serious soakings should be avoided. If your couch gets wet, remove the covers and pop it in a well ventilated space to dry out.

If you are are concerned about accidents from little ones or pets that might soak through to the foam we do sell a waterproof liner set for your Possum here: Shop Waterproof Liner Set

Can I use The Possum outside?

Ahhh the great outdoors! It’s fine to bring your Possum Play Couch to a dry outdoor place (like a deck or garage) but don’t leave it there. The Possum is not waterproof so overnight dew or a rain shower is not its friend, and sunlight can fade the fabric covers.

How do I store my Possum Play Couch?

Fold up The Possum for simple storage (or a trip to grandmas house) -- the base cushions can all stack or you can flatten them out to slide underneath most beds

Returns & Exchanges

What is your return policy?

Our full returns policy is HERE

Is there a warranty or guarantee?

All products sold in Australia and New Zealand are covered by rights and warranties under standard consumer law, and The Possum Play Couch is no different! We provide a one-year warranty, and you are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if the goods fail to be of acceptable quality. If you have a problem with your Possum Play Couch please contact us within 7 days of delivery on hello@possumplay.com.au. Please note that products that are not unboxed within 60 days of delivery will void our product warranty. 

Please note that these guarantees cover physical flaws and manufacturing defects, but do not cover normal wear and tear or damages caused by alterations and improper use.

The Planks

What are The Planks made of?

The Possum Play Planks are made of sustainably sourced birch plywood

How many pieces are included in The Planks set?

The Possum Play Planks set includes:

- 2 long straight beams
- 2 long wavy beams
- 2 short straight beams
- 2 curved beams
- 8 double connectors
- 2 single connectors

For a limited time all Plank Sets come with a FREE Canvas travel and storage bag

Can I use The Planks on my tile or wooden floor?

Each connector base is covered with anti-slip, anti-scratch material to help  protect your floors from scratches. We always advise supervised play on hard surfaces. 

What is the maximum weight for each balance beam?

Each balance beam in the Planks Set is tested bear weight up to 70kg

Do you sell add-on or additional pieces?

Quickly becoming our most frequently asked question - do we sell add ons on individual planks/connectors? Not yet - but these will be coming soon! Make sure you're signed up to our mailing list at the bottom of this page to be the first to know when we launch plank add-ons

Still have questions?

Drop us a line and we'll help you out!
hello@possumplay.com.au

Based on 1019 reviews
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Wedge Set
Rosemary F.
Possum play couch

Grandchildren have had great fun with this well worth the money

Great!

Purchased the pink set for my Granddaughters and they absolutely love it. Easy purchase and fast delivery. 5/5

Good quality, comfortable and fun

Bought for two year old, great to use as cubbies and playing. Comfortable to sit and lie on, feels like really good quality but it is pricey but we shall see how long it last!

Kids love it!

I have a 3 yr old and 1 year old and they play with it everyday! It's been a great purchase and the kids love it!!

Great purchase

Probably my kids favourite toy, great investment

Just fantastic

We bought this for our very active and imaginative three year old and wished we’d done it sooner as her one year old sister is equally as obsessed with it! We’re having so much fun creating obstacle courses and building everything from boats and castle dens to “Ariel’s secret underwater cave” and “sleeping beauty’s bed”. Highly recommend and can’t wait to see them grow with it and start building their own make believe constructions. Can see it being a future staple in movie nights and sleepovers too!!

Best money I’ve spent yet!

Absolutely thrilled with our possum play couch! I purchased this for my daughters first birthday and for a month this has been used all throughout the day, every day, in many different ways. It is perfect for soft play climbing, cubby-housing and cosying up for story time. Also - the sunshine yellow adds such a gorgeous bright energy to our play space. Will be used for years and years to come!

Best fun for our toddler

The Possum Play Couch has been an awesome addition to our toddlers room. We read books on it, have tea parties, build it into a stage and a cubby house. We couldn’t be happier with the versatility between functional couch and play space.

The Possum Play Couch (with Circle Set)

Well worth the money

By far THE BEST THING IVE EVER BOUGHT!!!! My son(2 years ) and daughter(1year) love it. It’s great for everything chillin playing and even sleep overs for their friends and even themselves in each others rooms

High quality, very comfy, lovely material and a nice colour (sunshine yellow). The possum lounge was recommended by friends and we are happy with our investment.

L
The Possum Mini
Lilian o.
Best purchase!

We bought the mini version as we don't have alot of space and it is just perfect! My one year old loves it so much! Highly recommend!!! The sage colour is beautiful 😍

My 1 year old granddaughter loves this. It’s so much fun to watch her climb and play on it

A brilliant addition!

Purchased for my 4yo birthday. She loves it, as does my one year old. They play with it almost daily - favourite set ups being slide and dens for tea parties. Looks lovely in the room and will definitely add to it in the future.

Worth It

Was tossing up purchasing for a while and once I pulled the trigger I was not disappointed. Endless hours of creativity and we also use it for naps/quiet time throughout the day. Definitely worth the money

Hours of fun

Kids absolutely love thier possum play couch, they use it constantly and it opens up a whole new world of play.

We can’t wait to add the additional pieces to the collection!

Grandson love

Just as it was advertised, grandson loves it. ❤️

Love it! Great for imaginative independent playing

My kids 4 and 2 love it, and I do too! We spend so much time building and hiding in the fort. worth every penny. I picked the sage green colour and looks amazing in my coastal house! It is a place for us to hang out and cuddle too!

Best present I have ever brought

I brought the play couch over a year ago for my 2 toddler sons, they loved it so much, and play with it every day, we have now purchased some of the shapes and jumbo covers to go with it. The possibilities are endless.. We have built dens, and vehicles, soft play obstacle courses and adventure play areas. We have used it as a giant bed for family camp outs in the lounge. Honestly it is worth every penny.

A
Moon Arch Set
Anna V.
Perfect for kids!

We love our play couch, lots of fun and different creations been enjoyed already. Comfy and lovely fabric. Quick delivery too!

Awesome

I was worried my kids were too old (4+6) for this. But I bit the bullet and I'm so glad. They've played with it daily for weeks now and I love seeing all the new aspects to what they build. It's absolutely brilliant. So good. Great design and well thought through. Thoroughly enjoying it. And hopefully will for years to come.

Super fun!

The kids love it! Fantastic quality product and keeps the kids entertained for hours along with the rest of the play couch pieces! Would highly recommend!

Very very good fun!

It is very very very good for kids, I like creating things, it is comfy even for my Grandpa. I will play with it for a long time!
Johan age 6

A
Wedge Set
Alex l.
Great product

Really nice quality and the kids love it!

Great to help imaginative play.

The sofa is great to for imaginative soft play with out little one, and is also really helpful and adaptable furniture for his room. Really happy with the purchase.