FAQ

General

What is a Possum Play Couch?

The Possum Play Couch is Australia's ultimate modular play-couch for kids. Built out of light-weight but hyper-durable materials, the Possum is really much more than a couch... it can be configured to turn into a fort, castle, ship, obstacle course, reading nook… your kids’ imaginations are the limit!

What comes in the box? How many pieces are included?

  • Every Possum Play Couch comes with 8 core pieces:
    • - 2 connected lower-base squares
    • - 2 connected upper-base squares
    • - 2 wedge cushions
      - 2 circle cushions

The base cushions are attached to each other so you can flip, fold, stack and scale The Possum Play Couch however you want to arrange it.

Do you sell expansion packs?

We're so glad you asked! Our shape add-ons multiply the fun of the Possum Play Couch. Check out our shapes range here

Can I use The Possum Play Couch straight away?

The Possum is squeeeeezed extra small for ease of shipping, and it can be a little shy when it first meets your family. This helps us transport efficiently and makes for some serious fun unboxing when it arrives and springs to life!

We suggest you give it a few days to fully grow to its correct shape - but absolutely you can start playing right away, but expect the shape to improve over the first few days.

How long can I keep The Possum Play Couch in its box?

We recommend you don’t leave your Possum Play Couch in its box for longer than you have to, and ideally no more than 3 weeks after delivery.

Please note that products that are not unboxed within 60 days of delivery will void our product warranty.

What are the dimensions of The Possum Play Couch?

The Possum play sofa measures 83cm wide, by 166cm long in its standard configuration. The base cushions are 22cm above the ground and 53cm in height to the top of the cushions, in standard configuration. To see the dimensions of each piece check out The Possum product page HERE.

We see lots of families fold, stack, display and store The Possum in different ways, so you might configure differently to fit your home.

What is The Possum Play Couch made of?

Possum Play Couches are made of some of the most durable and safe materials on the market!

Our play sofa cushions are made entirely out of foam - no hard bars, bolts, of chunky bits to get hurt on. Our foam is CertiPUR-US® certified, meaning it is made free of mercury, lead, and formaldehyde; safe for your home and the most precious people in it.

The Possum covers are made from brushed microsuede. We love microsuede because it is super durable (stain resistant, machine washable, shrink-resistant) whilst also being super soft and smooth against the skin! Our textiles are STANDARD 100 by OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.

Is The Possum made of CertiPUR-US® certified foam?

It sure is! The Possum is made with the highest quality foam and fabric in the world (CertiPUR-US® certified foam, STANDARD 100 by OEKO-TEX® certified textiles). This means you can rest easy with the knowledge it's free from harmful nasties.

Do I need multiple Possum Play Couches?

Multiple play sofas mean the possible number of builds is even bigger. Think double-decker-bus, two-storey-castle, double-hulled-pirate-ship bigger… but we also designed The Possum to be a world of fun if you’ve just gone one, so you can always start there!

What age is The Possum suitable for?

The Possum play sofa is designed to cater to a range of age groups and is designed to grow with your family for years of everyday play.

We typically say that ages 6 months to 10 years is the ideal age.

We see young babies and toddlers build gross motor skills by rolling and crawling over The Possum, school aged kids using their imaginations to dream up and construct all sorts of play worlds, and older kids using it for reading nooks, movie nights, and in their designated chill spaces. We've also had many reports of parents and grandparents loving The Possum as much as their little ones (hello spare bed, extended lounge area, tumbling with the kids, and still lots of fort building...) so there's really no age limit!

How much does The Possum Play Couch cost?

The Possum costs $450 AUD.

Ordering

Where can I buy a Possum Play Couch?

The only place to buy a Possum Play Couch is right here on this website! We do not currently work with any retail partners

Can I send The Possum as a gift?

Only if you want to be the most popular person in a little person’s life! Receipts are always emailed to the purchaser and not included in the delivered package, and our Possum Play Couch boxes are designed to be totally gift-worthy, so just specify your recipient postage details instead of your own at checkout.

Do you sell gift cards?

We do! You can purchase a gift card to contribute to a Possum or any of our other fun play shapes here: Shop Gift Cards

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay, debit/bank cards, and Afterpay

Do you accept Afterpay, Zip, or Klarna?

We do! You can purchase the Possum Play Couch on either Afterpay, Zip, or Klarna. Select your payment option at checkout and play now, pay later!

Can I buy Possum Play Couches for my childcare centre / school / community hall or business?

Absolutely! We have loved seeing The Possum find homes everywhere from lounge rooms to libraries to lobbies… If you have any special enquiries for how we can kit our your business with Possum Play Couches, please drop us an email on hello@possumplay.com.au

Can you issue NDIS invoices?

Yes, nothing makes us happier than seeing all the ways The Possum can help kids and families; we can issue invoices for Self-Managed and Plan Managed NDIS funds.

The best way to do this is:

1) Place an order on our website
2) Email us on hello@possumplay.com.au with your Order Number, NDIS Participant Name, NDIS Participant Number
3) We'll email you an invoice with these details you can use to lodge your NDIS claim.

Please check with your plan manager in advance of the purchase as unfortunately we can't guarantee you will reimbursed by NDIS; this will depend on your plan.

If there's anything we can help with in the claim's process please email us on hello@possumplay.com.au 

Shipping & Delivery

Where do you ship to?

We currently ship to Australia and New Zealand.

  • We’re working on international expansion! To let us know what country you’d like to have The Possum available in, please send an email to hello@possumplay.com.au

How much does shipping cost?

Our items all ship for flat rates Australia & New Zealand wide. The below prices are if each item is purchased individually. Shipping discounts apply for items purchased together. Final shipping calculated at checkout.

We heavily subsidse the cost of shipping and are proud to ship carbon neutral

- The Possum Play Couch: $40 AUD flat rate
- Moon Arch Sets, Wedge Sets, Cover Sets: $25 AUD flat rate
- Armrest Sets, Circle Sets, Waterproof Liners: $15 AUD flat rate

How long will my order take to arrive?

Please check individual product pages for our current shipping times. They are stated in blue text above the 'Add to Cart' button. We ship items seperately as they become available.

Once shipped, your order will usually arrive within 2-8 business days depending where you live. Typically 2-5 business days in major metro cities, and 4-8 business days outside of major cities and to New Zealand.

We ship via courier and you can track the progress of your Possum Play Couch order on the tracking number we send you when it ships!

How do I track my order?

We'll send you an SMS and email to the details you provided when you checked out to let you know when your order has hit the road and is on its way to you. You can track its process (and start planning those forts!) via the tracking link.

Do I need to be home for delivery?

We can leave your delivery somewhere safe if you're not home. Please note during COVID-19 most couriers in Australia have defaulted to contactless delivery.

If there is not a safe space to leave your delivery the courier will take your package with them to the nearest depot and contact you to either collect from there or rearrange a delivery at the time you are home.

How is The Possum packaged when it arrives?

This is the fun part! We know you don't want a huge box arriving at your doorstep, so your Possum Play Couch will come vacuum rolled and compressed into a very manageable box (35cm x 35cm x 90cm), and weighs 14kgs. We use the highest quality dense foam and have put it through rigorous testing to make sure it bounces back into shape with no damage after compression! You've got some seriously fun unboxing infront of you watching The Possum emerge from its box!

Cleaning & Care

How do I clean my Possum Play Couch?

  • Small spills and spot cleaning can be done with a damp cloth or furniture cleaner.
  • For a full-clean, our microsuede covers can be popped in the wash! Make sure your machine is on cold wash color-safe detergent and a gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Are The Possum covers washable?

You bet they are! Trust us, this was close to design-criteria Number 1! Pop them in your machine on a cold wash with a color-safe detergent and gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Is the Possum Play Couch pet-friendly?

The Possum loves everyone in the family, furry members included, and they seem to love us too! Like any furniture, pet-hair can cling to The Possum, but our microsuede material is super easy to clean and a vacuum or lint-roller will have it looking fresh.

Is The Possum Play Couch waterproof?

Our covers are water resistant and able to withstand small spills and accidents, but are not waterproof and serious soakings should be avoided. If your couch gets wet, remove the covers and pop it in a well ventilated space to dry out.

If you are are concerned about accidents from little ones or pets that might soak through to the foam we do sell a waterproof liner set for your Possum here: Shop Waterproof Liner Set

Can I use The Possum outside?

Ahhh the great outdoors! It’s fine to bring your Possum Play Couch to a dry outdoor place (like a deck or garage) but don’t leave it there. The Possum is not waterproof so overnight dew or a rain shower is not its friend, and sunlight can fade the fabric covers.

How do I store my Possum Play Couch?

Fold up The Possum for simple storage (or a trip to grandmas house) -- the base cushions can all stack or you can flatten them out to slide underneath most beds

Returns & Exchanges

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your Possum Play Couch must be in the same condition that you received it, and in its original packaging. Unfortunately we do not accept returns for a change of mind if your Possum Play Couch has been opened/unboxed.


To start a return, you can contact us at hello@possumplay.com.au. and we’ll send you a return shipping label and instructions on how and where to send your package. Shipping costs for returns are borne by the buyer and will be deducted from your refund amount.

Is there a warranty or guarantee?

All products sold in Australia and New Zealand are covered by rights and warranties under standard consumer law, and The Possum Play Couch is no different! We provide a one-year warranty, and you are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if the goods fail to be of acceptable quality. If you have a problem with your Possum Play Couch please contact us within 7 days of delivery on hello@possumplay.com.au. Please note that products that are not unboxed within 60 days of delivery will void our product warranty. 

Please note that these guarantees cover physical flaws and manufacturing defects, but do not cover normal wear and tear or damages caused by alterations and improper use.

Still have questions?

Drop us a line and we'll help you out!
hello@possumplay.com.au

Based on 322 reviews
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The Possum Play Couch is the best value kids related purchase I've made!

We absolutely love this couch! I knew as soon as I heard about it that the kids would love it but it still surprised me how much fun they have with it but also how versatile and practical it is! One of the best value items I've ever bought for the kids - great fun for the kids to use as soft play/fort building/imagination play and also incredibly useful in providing flexible seating and sleeping options! Considering getting another one for their bedroom now!

Absolutely Amazing!

We bought this for our son's second birthday. Initially, we were looking for something to read bedtime stories on. Children's furniture doesn't support adult weight and normal furniture didn't feel appropriate for toddler room. We found the Possum Play and it looked so much fun that we decided to make it a birthday gift.

He absolutely loves it! The look on his face when he first saw it was priceless. He's loving our bedtime routine. We build something cool; a fort, a house, an obstacle track, a car or something else and play together. We learn what he likes most. Afterwards we build a massive chair to read bedtime stories on. He's already trying to build things by himself.

The Possum Play seems to be made of good, durable quality, is soft, lightweight and sturdy. We're using it for a few months now and it's still looking brand new. I like that the website gives lots of examples on what to build. This will last for many years and will grow with our son. Definitely worth the money!

The kids love it (and so do I)

This is a great addition to our playroom. Fun for den building, comfy for book reading snuggles and really great for rough and tumble “soft play”. Highly recommend.

Amazing product

This is the best thing I have bought for the kids. They play on it everyday, my youngest who has Down syndrome has really improved with his gross motor skill because we play on this everyday. Great product and great quality. Highly recommend!!

Awesome to play all day!

We've had our possum play for a couple of months now and the kids love it. They climb all over it and build all the shapes, moving it around, jumping on it. It packs away really neatly. I haven't had to wash it yet but I'm glad for the removable covers so I can when I need to. How it comes packaged is the best, it's the most vacuum packed thing I've ever seen, watching it expand was very satisfying! Haha!

So versatile!!!!

It has been non stop play at my place. The play couch has been incredible, becoming makeshift seats for when friends pop over, spare beds for sleep overs and of course a huge source of inspiration for the kids to create and build. We have enjoyed (..endured 😂) many concerts on the ‘possum stage’.
I’m particularly grateful for the possum during wet weather. My lounge room transforms into a ninja warrior course.

We love our Possum Play Couch! 💕💕💕

Amazing

Only had them one day and my grandchildren just love it so much. From staying up so late to play and then waking up early in the morning to continue to play with them. They are amazing and so much fun.
Renee and Giorgia are amazing, friendly and quick to respond to any questions. Thanks so much supper happy with the couch.

Simply the best

We LOVE the fun and imagination that is had with this product! I build a new shape every night for my son to wake up excited and use his imagination in a new way! Have recommended to everyone!

What a great couch!

My kids have used this every day since we got it! From fantasy playtimes to quiet spaces to hide away to just watching tv they absolutely love it and so do i! So far any spills or marks have been easy to clean!

Constant fun

The Possum Play Couch has become part of how we make play time fun with our little one - castles, tents and slides - we all really love it!
We bought it with the waterproof under covers, and have no issues with cleaning and maintenance.

Hours of fun

This is one of the best purchases we have made for our daughter! Great product of high quality

Fun..fun..fun..

Wow what an awesome product you have created in the Possum Play Couch. Quality, great practical size shapes and so much fun!! Wish they were around when I was a kid! Keep up the fantastic customer service xo

Love!

So happy with our purchase. It’s comfy & fun! We’ve napped on it, built cubby’s, forts, book time & pillow fights. The colour is so vibrant too, looks great in our place. Thanks!

Two Happy Grandchildren

They just love it

Great fun all day!

My twin girls absolutely love playing with this. They ask me to help them make new things each day and they really enjoy using it as a snuggly couch to relax at the end of the day.

The kids love it!

It’s super versatile, and great for encouraging imaginative play, but also as a chill out zone. The foam is great quality, and can easily stand an adults weight too.
Kids being kids, I worried how cleanable it would be, but it easily cleans up with a damp sponge.
Very happy, and the kids want to add more pieces to their ‘soft play’. Perfect addition to any playroom!

Amazing product

Such a great product! Kids absolutely love it ! They have hours of entertainment with it as they do so many different things like house, car etc deffo recommend

Play Couch All Day

My son loves his Possum Play Couch. He is in constant motion, and the play couch is perfect for a busy little person. A quality product, well designed and made. It inspires his (and my!) imagination.

Great for kids

We have 4 kids under 7 and have had the possum play couch for 6 months now (just added some armrests). The kids use it every day. Marks just wipe clean and foam quickly returns to shape even after being bent and squished. Have loved watching their creativity - we use it as a couch sometimes but also cubby forts, obstacle course, stage, puppet theatre, seat (on the wedges - surprisingly comfortable!), slide, duplo table, travel beds, climbing practise (for the 1 y/o) etc. It has been great!

Brought for my kids 1st birthday

Great quality, arrived quickly, looking foward to her using it more as she gets older

Best present ever bought

Could not recommend this highly enough. There hasn’t been one day where my daughters haven’t played with it.

Very happy

My grand daughter love it and her cousins. Was the perfect gift

LIFESAVER!!!!!!

This couch has been a lifesaver with the weather we have in Melbourne. Not being able to play outside or go anywhere! My 2 and 3 year olds absolutely adore this and build some really fun tracks and ramps. They love the circle cushions to roll down the ramp and chase it! Will be buying more add ons soon! Highly recommend!

Worth its weight in gold 🙌

Hands down this is one of the best kid friendly products I have EVER purchased (and I’m very fussy)! The quality is outstanding and the fun is endless. We’ve gone from watching tv after dinner to building obstacles, big belly laughs and have had hours of fun since we bought our possum. I cannot recommend it enough. The only downside is I wished I had bought it sooner!

So much fun

Kids love building and hanging out on their Possum Play couch. And it’s super easy to clean and wash. 100% recommended.