FAQ

General

What is a Possum Play Couch?

The Possum Play Couch is Australia's ultimate modular play-couch for kids. Built out of light-weight but hyper-durable materials, the Possum is really much more than a couch... it can be configured to turn into a fort, castle, ship, obstacle course, reading nook… your kids’ imaginations are the limit!

What comes in the box? How many pieces are included?

  • Every Possum Play Couch comes with 6 core pieces:
    • - 2 connected lower-base squares
    • - 2 connected upper-base squares
    • - 2 wedge cushions

The base cushions are attached to each other so you can flip, fold, stack and scale The Possum however you want to arrange it

Do you sell expansion packs?

We're so glad you asked! Expansion shapes will be available from September 2021, check out the collection here

Can I use The Possum straight away?

The Possum is squeeeeezed extra small for ease of shipping, and it can be a little shy when it first meets your family. We suggest you give it a few days to fully grow to its correct shape - but absolutely you can start playing right away, but expect the shape to improve over the first few days.

How long can I keep The Possum Play Couch in its box?

We recommend you don’t leave your Possum Play Couch in its box for longer than you have to, and ideally no more than 6 weeks after delivery.

What are the dimensions of The Possum?

The Possum measures 83cm wide, by 166cm long in its standard configuration. The base cushions are 22cm above the ground and 53cm in height to the top of the cushions, in standard configuration. To see the dimensions of each piece check out The Possum product page HERE.

We see lots of families fold, stack, display and store The Possum in different ways, so you might configure differently to fit your home.

What is The Possum made of?

Possum Play Couches are made of some of the most durable and safe materials on the market!

The Possum cushions are made entirely out of foam - no hard bars, bolts, of chunky bits to get hurt on. Our foam is CertiPUR-US® certified, meaning it is made free of mercury, lead, and formaldehyde; safe for your home and the most precious people in it.

The Possum covers are made from brushed microsuede. We love microsuede because it is super durable (stain resistant, machine washable, shrink-resistant) whilst also being super soft and smooth against the skin! Our textiles are STANDARD 100 by OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.

Is The Possum made of CertiPUR-US® certified foam?

It sure is! The Possum is made with the highest quality foam and fabric in the world (CertiPUR-US® certified foam, STANDARD 100 by OEKO-TEX® certified textiles). This means you can rest easy with the knowledge it's free from harmful nasties.

Do The Possum Play Couches ever go on discount or promotion?

We've worked hard to make sure we can offer a stable and consistent price point year-round that treats all customers fairly no matter when they purchase, and allows us to pay our suppliers and staff fairly.... That means that we don't put The Possum on sale or do big discounts. We know you're on board with helping us build a sustainable and stable business, so thanks for your understanding, Possum pals!

Do I need multiple Possum Play Couches?

Multiple couches mean the possible number of builds is even bigger. Think double-decker-bus, two-storey-castle, double-hulled-pirate-ship bigger… but we also designed The Possum to be a world of fun if you’ve just gone one, so you can always start there!

What age is The Possum suitable for?

The Possum is designed to cater to a range of age groups and is designed to grow with your family for years of everyday play.

We typically say that ages 6 months to 10 years is the ideal age.

We see young babies and toddlers build gross motor skills by rolling and crawling over The Possum, school aged kids using their imaginations to dream up and construct all sorts of play worlds, and older kids using it for reading nooks, movie nights, and in their designated chill spaces. We've also had many reports of parents and grandparents loving The Possum as much as their little ones (hello spare bed, extended lounge area, tumbling with the kids, and still lots of fort building...) so there's really no age limit!

How much does The Possum Play Couch cost?

The Possum costs $450 AUD.

We offer free shipping Australia wide and $30 to New Zealand.

Ordering

Where can I buy a Possum Play Couch?

The only place to buy a Possum Play Couch is right here on this website! We do not currently work with any retail partners

Can I send The Possum as a gift?

Only if you want to be the most popular person in a little person’s life! Receipts are always emailed to the purchaser and not included in the delivered package, and our Possum Play Couch boxes are designed to be totally gift-worthy, so just specify your recipient postage details instead of your own at checkout.

Do you sell gift cards?

We do! You can purchase a gift card to contribute to a Possum or any of our other fun play shapes here: Shop Gift Cards

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay, debit/bank cards, and Afterpay

Do you accept Afterpay?

We do! Select Afterpay at checkout and play now, pay later!

Can I buy Possum Play Couches for my childcare centre / school / community hall or business?

Absolutely! We have loved seeing The Possum find homes everywhere from lounge rooms to libraries to lobbies… If you have any special enquiries for how we can kit our your business with Possum Play Couches, please drop us an email on hello@possumplay.com.au

Can you issue NDIS invoices?

Yes, nothing makes us happier than seeing all the ways The Possum can help kids and families; we can issue invoices for Self-Managed and Plan Managed NDIS funds.

The best way to do this is:

1) Place an order on our website
2) Email us on hello@possumplay.com.au with your Order Number, NDIS Participant Name, NDIS Participant Number
3) We'll email you an invoice with these details you can use to lodge your NDIS claim.

Please check with your plan manager in advance of the purchase as unfortunately we can't guarantee you will reimbursed by NDIS; this will depend on your plan.

If there's anything we can help with in the claim's process please email us on hello@possumplay.com.au 

Shipping & Delivery

Where do you ship to?

We currently ship to Australia and New Zealand.

  • We’re working on international expansion! To let us know what country you’d like to have The Possum available in, please send an email to hello@possumplay.com.au

How much does shipping cost?

In Australia, we offer free domestic shipping.

In New Zealand we charge a flat rate of $30 per item.

How long will my order take to arrive?

Please check individual product pages for our current shipping times. They are stated in blue text above the 'Add to Cart' button.

Once shipped, your order will usually arrive within 2-8 business days depending where you live. Typically 2-5 business days in major metro cities, and 4-8 business days outside of major cities and to New Zealand.

We ship via courier and you can track the progress of your Possum Play Couch order on the tracking number we send you when it ships!

How do I track my order?

We'll send you an SMS and email to the details you provided when you checked out to let you know when your order has hit the road and is on its way to you. You can track its process (and start planning those forts!) via the tracking link.

Do I need to be home for delivery?

We can leave your delivery somewhere safe if you're not home. Please note during COVID-19 most couriers in Australia have defaulted to contactless delivery.

If there is not a safe space to leave your delivery the courier will take your package with them to the nearest depot and contact you to either collect from there or rearrange a delivery at the time you are home.

How is The Possum packaged when it arrives?

This is the fun part! We know you don't want a huge box arriving at your doorstep, so your Possum Play Couch will come vacuum rolled and compressed into a very manageable box (35cm x 35cm x 90cm), and weighs 14kgs. We use the highest quality dense foam and have put it through rigorous testing to make sure it bounces back into shape with no damage after compression! You've got some seriously fun unboxing infront of you watching The Possum emerge from its box!

Cleaning & Care

How do I clean my Possum Play Couch?

  • Small spills and spot cleaning can be done with a damp cloth or furniture cleaner.
  • For a full-clean, our microsuede covers can be popped in the wash! Make sure your machine is on cold wash color-safe detergent and a gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Are The Possum covers washable?

You bet they are! Trust us, this was close to design-criteria Number 1! Pop them in your machine on a cold wash with a color-safe detergent and gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Is the Possum Play Couch pet-friendly?

The Possum loves everyone in the family, furry members included, and they seem to love us too! Like any furniture, pet-hair can cling to The Possum, but our microsuede material is super easy to clean and a vacuum or lint-roller will have it looking fresh.

Is The Possum Play Couch waterproof?

Our covers are water resistant and able to withstand small spills and accidents, but are not waterproof and serious soakings should be avoided. If your couch gets wet, remove the covers and pop it in a well ventilated space to dry out.

If you are are concerned about accidents from little ones or pets that might soak through to the foam we do sell a waterproof liner set for your Possum here: Shop Waterproof Liner Set

Can I use The Possum outside?

Ahhh the great outdoors! It’s fine to bring your Possum Play Couch to a dry outdoor place (like a deck or garage) but don’t leave it there. The Possum is not waterproof so overnight dew or a rain shower is not its friend, and sunlight can fade the fabric covers.

How do I store my Possum Play Couch?

Fold up The Possum for simple storage (or a trip to grandmas house) -- the base cushions can all stack or you can flatten them out to slide underneath most beds

Returns & Exchanges

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your Possum Play Couch must be in the same condition that you received it, and in its original packaging. Unfortunately we do not accept returns for a change of mind if your Possum Play Couch has been opened/unboxed.


To start a return, you can contact us at hello@possumplay.com.au. and we’ll send you a return shipping label and instructions on how and where to send your package. Shipping costs for returns are borne by the buyer and will be deducted from your refund amount.

Is there a warranty or guarantee?

All products sold in Australia and New Zealand are covered by rights and warranties under standard consumer law, and The Possum Play Couch is no different! We provide a one-year warranty, and you are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if the goods fail to be of acceptable quality. If you have a problem with your Possum Play Couch please contact us ASAP hello@possumplay.com.au.

Please note that these guarantees cover physical flaws and manufacturing defects, but do not cover normal wear and tear or damages caused by alterations and improper use.

Giving Back

How does Possum Play work with The Smith Family?

We proudly partner with The Smith Family to donate a percentage of proceeds from every Possum Play Couch to help Australian children in need. Read more about our Giving Back program here

Still have questions?

Drop us a line and we'll help you out!
hello@possumplay.com.au

Based on 76 reviews
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Age of User(s): Baby or Toddler
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Toddler paradise!

We have the possum play couch for our almost 2 year old twins. Apart from it being comfy for lounging or reading books, they have an absolute ball playing with it, making new structures, jumping, climbing, crawling through. It keeps them entertained and best of all the design fits in well with our own home interior. Added benefit that the covers can be washed too!

Age of User(s): Baby or Toddler, Pre-School Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Amazing

Kids love it and the color is beautiful, fits perfectly our rattan theme playroom

Age of User(s): Baby or Toddler
Favourite Features: Kids Love It, Indoor Energy Burner, High Quality, Great for Adults Too
Love it

So my fun for our baby and super comfy for us.

Age of User(s): School-Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time
LOVE

My kids can't get enough of this ever-changing lounge.

Age of User(s): Baby or Toddler, Pre-School Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Amazing investment

We love it my boy hasn't left it alone all school holidays and he's been home 2 weeks. He uses it everyday which I love and I can see his little brother enjoying it once he's on the move. 😍 so far we have built tunnels, obstacle course, towers that we knock down, used them for beds. Possibilities are endless really considering another one already 🥳

Age of User(s): Baby or Toddler, Pre-School Aged
Favourite Features: Indoor Energy Burner, High Quality
Love!

Love our play couch! The most beautiful soft fabric and hours of fun for our busy girl.

Age of User(s): Baby or Toddler, Pre-School Aged, School-Aged, Adult
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Best play couch

We absolutely love our play couch! We have all been enjoying it and can’t live without it now. Best gift!

Age of User(s): Pre-School Aged, School-Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, High Quality
Great fun for imaginative play and Dens!

Firstly, we were gobsmacked at how quickly it arrived, especially during covid. The cushions are vacuum packed so they take a few hours to plump out but once they are, they're firm yet soft. The material and zips are top quality. We're glad we paid a few extra bucks for the better quality.

Age of User(s): Pre-School Aged, School-Aged, Adult
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Brilliant play couch!

We’re so happy with the possum play couch! Excellent quality, endless possibilities for play and perfect for relaxation. Highly recommended.

Age of User(s): Baby or Toddler
Favourite Features: Inspires Imaginative Play, Great for Adults Too , Great Customer Service
Amazing!!!!

We bought this for our grandson - best purchase ever! He loves it - as do his parents!

Age of User(s): Baby & Toddler, Pre-School Aged, School-Aged, Teen, Adult
Favourite Features: Kids Love It, Inspires Imaginative Play, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Perfect

This is a great product. Fun, useful and versatile. Was sent quickly. Well packaged. Fantastic personal customer service.

Age of User(s): School-Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, High Quality, Easy to Clean
Family Fun

Great for 1 year old to 7 year old in exploring obstacle course or building a castle.

Age of User(s): Pre-School Aged, School-Aged, Adult
Favourite Features: Kids Love It, Inspires Imaginative Play, Great for Adults Too , Great Customer Service
Quality is mint & multipurpose.

Great couch! Comfy for adults to be able to sit on as well as Bub to use for gross motor skills. The older children to use to build.
Between my 3 kids the couch definitely gets a work out! We love it.

Age of User(s): Pre-School Aged
Favourite Features: Kids Love It, Indoor Energy Burner, Great for Quiet Time , Great for Adults Too
Great Fun

Delivery to New Zealand was delayed, but once it was out of the box the kids were into it. Once they got past trying to replicate others they were away, making caves surrounded by poisonous snakes to protect their treasure. I’d been looking for an open ended toy that they could build cubbies and things with, and this fits the bill perfectly. I love how multipurpose it can be.

Age of User(s): Baby & Toddler
Favourite Features: Kids Love It, Great for Quiet Time , Easy to Clean, Great for Adults Too
My son LOVES the Possum

This arrives right at the start of our *lockdown* and it was a genuine life saver. Additional to the ongoing creative play thats had is the fact that our son loves sleeping on it for his day naps. As a mum who works from home, this was a huge win! I have recommended this to so many of my friends. Epic creation.

Age of User(s): Pre-School Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, High Quality, Great for Adults Too
Just buy it

I was on the fence about a play couch and now I have a Possum we’re already considering our second!! My kids are obsessed with it, they want to sleep on it every night and play on it all day

Age of User(s): Pre-School Aged, Adult
Favourite Features: Kids Love It, Indoor Energy Burner, Great for Quiet Time , High Quality, Great for Adults Too , Great Customer Service
We love ours!

They arrive so compact its incredible. I bought it because my son wont sleep alone at the moment so its doubling as a bed. Its so versatile my boys love it.
Be careful with the wrapping, I used a knife to cut the plastic and it went through and cut the fabric so take extra care!
Its great to build dens etc, my boys build 'ski ramps' I also set it up in the corner like a reading nook.

Age of User(s): Pre-School Aged
Favourite Features: Kids Love It, Great for Quiet Time
The best kids-related purchase…perhaps ever?

My baby boy was born in Stage 4 lockdown last year and here we are again, celebrating his first birthday under the same conditions. With all the time spent at home, playing with his 4yo sister, this was the perfect addition to their bedroom. Many hours have been spent building cubbies and landing pads - worth its weight in gold.

Age of User(s): Baby & Toddler, Pre-School Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Great product

Satisfied customer

Age of User(s): Baby & Toddler, Adult
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Great for all ages!

We have Two girls, one 11 months and one nearly 3, our 11 month old has moved so much more since having this couch. I think its because we are down on the floor with her more and she is able to explore and climb! Our nearly 3 year old has loved doing obstical courses with the couch which has saved me on the rainy days in lockdown!

I also find my husband having a sneeky snooze on it too so it's great for all ages.

I hope to add more to our collection.

Thanks 😊

Age of User(s): Baby & Toddler
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Absolutely Ahmazzibg

My son is 15 months old and we are having so much fun with these open ended play couches. When my son is napping, I change the set up each day. So many different ways to play! Highly recommend this to anyone! Makes the perfect gift also. The quality is also superior! Thank you

Age of User(s): School-Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, Great for Quiet Time , High Quality, Easy to Clean, Great for Adults Too , Great Customer Service
Love the Possom Play Couch

My daughter is enjoying the Possom Play Couch. So many ways of using the couch, made play time more fun. Totally recommend if your looking for one

Age of User(s): Pre-School Aged, School-Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner, High Quality, Great for Adults Too
Worth every cent!

I have 3 boys aged 2, 4 and 6 and we were recently in lockdown, my husband mocked me and said I bought a really expensive 'cushion', but it has been the best thing, they play for ages and start using their other toys again in the games. Good for indoor physical movement activity.

Age of User(s): Baby & Toddler, Pre-School Aged
Favourite Features: Kids Love It, Inspires Imaginative Play, Indoor Energy Burner

The Possum Play Couch

Age of User(s): Baby & Toddler
Favourite Features: Kids Love It, Indoor Energy Burner, High Quality
Fantastic!!

My son absolutely loves this couch! We make all sorts of shapes for him to play and he just loves reading books and resting on there too! Perfect addition to the playroom