What is a Possum Play Couch?
The Possum Play Couch is Australia's ultimate modular play-couch for kids. Built out of light-weight but hyper-durable materials, the Possum is really much more than a couch... it can be configured to turn into a fort, castle, ship, obstacle course, reading nook… your kids’ imaginations are the limit!
What comes in the box? How many pieces are included?
- Every Possum Play Couch comes with 6 core pieces:
- - 2 connected lower-base squares
- - 2 connected upper-base squares
- - 2 wedge cushions
The base cushions are attached to each other so you can flip, fold, stack and scale The Possum however you want to arrange it
Do you sell expansion packs?
Can I use The Possum straight away?
The Possum is squeeeeezed extra small for ease of shipping, and it can be a little shy when it first meets your family. We suggest you give it a few days to fully grow to its correct shape - but absolutely you can start playing right away, but expect the shape to improve over the first few days.
How long can I keep The Possum Play Couch in its box?
We recommend you don’t leave your Possum Play Couch in its box for longer than you have to, and ideally no more than 6 weeks after delivery.
What are the dimensions of The Possum?
The Possum measures 83cm wide, by 166cm long in its standard configuration. The base cushions are 22cm above the ground and 53cm in height to the top of the cushions, in standard configuration. To see the dimensions of each piece check out The Possum product page HERE.
We see lots of families fold, stack, display and store The Possum in different ways, so you might configure differently to fit your home.
What is The Possum made of?
Possum Play Couches are made of some of the most durable and safe materials on the market!
The Possum cushions are made entirely out of foam - no hard bars, bolts, of chunky bits to get hurt on. Our foam is CertiPUR-US® certified, meaning it is made free of mercury, lead, and formaldehyde; safe for your home and the most precious people in it.
The Possum covers are made from brushed microsuede. We love microsuede because it is super durable (stain resistant, machine washable, shrink-resistant) whilst also being super soft and smooth against the skin! Our textiles are STANDARD 100 by OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.
Is The Possum made of CertiPUR-US® certified foam?
Do The Possum Play Couches ever go on discount or promotion?
We've worked hard to make sure we can offer a stable and consistent price point year-round that treats all customers fairly no matter when they purchase, and allows us to pay our suppliers and staff fairly.... That means that we don't put The Possum on sale or do big discounts. We know you're on board with helping us build a sustainable and stable business, so thanks for your understanding, Possum pals!
Do I need multiple Possum Play Couches?
Multiple couches mean the possible number of builds is even bigger. Think double-decker-bus, two-storey-castle, double-hulled-pirate-ship bigger… but we also designed The Possum to be a world of fun if you’ve just gone one, so you can always start there!
What age is The Possum suitable for?
The Possum is designed to cater to a range of age groups and is designed to grow with your family for years of everyday play.
We typically say that ages 6 months to 10 years is the ideal age.
We see young babies and toddlers build gross motor skills by rolling and crawling over The Possum, school aged kids using their imaginations to dream up and construct all sorts of play worlds, and older kids using it for reading nooks, movie nights, and in their designated chill spaces. We've also had many reports of parents and grandparents loving The Possum as much as their little ones (hello spare bed, extended lounge area, tumbling with the kids, and still lots of fort building...) so there's really no age limit!
How much does The Possum Play Couch cost?
The Possum costs $450 AUD.
We offer free shipping Australia wide and $30 to New Zealand.
Where can I buy a Possum Play Couch?
The only place to buy a Possum Play Couch is right here on this website! We do not currently work with any retail partners
Can I send The Possum as a gift?
Only if you want to be the most popular person in a little person’s life! Receipts are always emailed to the purchaser and not included in the delivered package, and our Possum Play Couch boxes are designed to be totally gift-worthy, so just specify your recipient postage details instead of your own at checkout.
Do you sell gift cards?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay, debit/bank cards, and Afterpay
Do you accept Afterpay?
We do! Select Afterpay at checkout and play now, pay later!
Can I buy Possum Play Couches for my childcare centre / school / community hall or business?
Absolutely! We have loved seeing The Possum find homes everywhere from lounge rooms to libraries to lobbies… If you have any special enquiries for how we can kit our your business with Possum Play Couches, please drop us an email on firstname.lastname@example.org
Can you issue NDIS invoices?
Yes, nothing makes us happier than seeing all the ways The Possum can help kids and families; we can issue invoices for Self-Managed and Plan Managed NDIS funds.
The best way to do this is:
1) Place an order on our website
2) Email us on email@example.com with your Order Number, NDIS Participant Name, NDIS Participant Number
3) We'll email you an invoice with these details you can use to lodge your NDIS claim.
Please check with your plan manager in advance of the purchase as unfortunately we can't guarantee you will reimbursed by NDIS; this will depend on your plan.
If there's anything we can help with in the claim's process please email us on firstname.lastname@example.org
Shipping & Delivery
Where do you ship to?
We currently ship to Australia and New Zealand.
- We’re working on international expansion! To let us know what country you’d like to have The Possum available in, please send an email to email@example.com
How much does shipping cost?
In Australia, we offer free domestic shipping.
In New Zealand we charge a flat rate of $30 per item.
How long will my order take to arrive?
Please check individual product pages for our current shipping times. They are stated in blue text above the 'Add to Cart' button.
Once shipped, your order will usually arrive within 2-8 business days depending where you live. Typically 2-5 business days in major metro cities, and 4-8 business days outside of major cities and to New Zealand.
We ship via courier and you can track the progress of your Possum Play Couch order on the tracking number we send you when it ships!
How do I track my order?
We'll send you an SMS and email to the details you provided when you checked out to let you know when your order has hit the road and is on its way to you. You can track its process (and start planning those forts!) via the tracking link.
Do I need to be home for delivery?
We can leave your delivery somewhere safe if you're not home. Please note during COVID-19 most couriers in Australia have defaulted to contactless delivery.
If there is not a safe space to leave your delivery the courier will take your package with them to the nearest depot and contact you to either collect from there or rearrange a delivery at the time you are home.
How is The Possum packaged when it arrives?
This is the fun part! We know you don't want a huge box arriving at your doorstep, so your Possum Play Couch will come vacuum rolled and compressed into a very manageable box (35cm x 35cm x 90cm), and weighs 14kgs. We use the highest quality dense foam and have put it through rigorous testing to make sure it bounces back into shape with no damage after compression! You've got some seriously fun unboxing infront of you watching The Possum emerge from its box!
Cleaning & Care
How do I clean my Possum Play Couch?
- Small spills and spot cleaning can be done with a damp cloth or furniture cleaner.
- For a full-clean, our microsuede covers can be popped in the wash! Make sure your machine is on cold wash color-safe detergent and a gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.
Are The Possum covers washable?
You bet they are! Trust us, this was close to design-criteria Number 1! Pop them in your machine on a cold wash with a color-safe detergent and gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.
Is the Possum Play Couch pet-friendly?
The Possum loves everyone in the family, furry members included, and they seem to love us too! Like any furniture, pet-hair can cling to The Possum, but our microsuede material is super easy to clean and a vacuum or lint-roller will have it looking fresh.
Is The Possum Play Couch waterproof?
Our covers are water resistant and able to withstand small spills and accidents, but are not waterproof and serious soakings should be avoided. If your couch gets wet, remove the covers and pop it in a well ventilated space to dry out.
If you are are concerned about accidents from little ones or pets that might soak through to the foam we do sell a waterproof liner set for your Possum here: Shop Waterproof Liner Set
Can I use The Possum outside?
Ahhh the great outdoors! It’s fine to bring your Possum Play Couch to a dry outdoor place (like a deck or garage) but don’t leave it there. The Possum is not waterproof so overnight dew or a rain shower is not its friend, and sunlight can fade the fabric covers.
How do I store my Possum Play Couch?
Fold up The Possum for simple storage (or a trip to grandmas house) -- the base cushions can all stack or you can flatten them out to slide underneath most beds
Returns & Exchanges
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your Possum Play Couch must be in the same condition that you received it, and in its original packaging. Unfortunately we do not accept returns for a change of mind if your Possum Play Couch has been opened/unboxed.
To start a return, you can contact us at firstname.lastname@example.org. and we’ll send you a return shipping label and instructions on how and where to send your package. Shipping costs for returns are borne by the buyer and will be deducted from your refund amount.
Is there a warranty or guarantee?
All products sold in Australia and New Zealand are covered by rights and warranties under standard consumer law, and The Possum Play Couch is no different! We provide a one-year warranty, and you are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if the goods fail to be of acceptable quality. If you have a problem with your Possum Play Couch please contact us ASAP email@example.com.
Please note that these guarantees cover physical flaws and manufacturing defects, but do not cover normal wear and tear or damages caused by alterations and improper use.
Still have questions?
Drop us a line and we'll help you out!