FAQ

General

What is a Possum Play Couch?

The Possum Play Couch is Australia's ultimate modular play-couch for kids. Built out of light-weight but hyper-durable materials, the Possum is really much more than a couch... it can be configured to turn into a fort, castle, ship, obstacle course, reading nook… your kids’ imaginations are the limit!

What comes in the box? How many pieces are included?

  • Every Possum Play Couch comes with 8 core pieces:
    • - 2 connected lower-base squares
    • - 2 connected upper-base squares
    • - 2 wedge cushions
      - 2 circle cushions

The base cushions are attached to each other so you can flip, fold, stack and scale The Possum Play Couch however you want to arrange it.

Do you sell expansion packs?

We're so glad you asked! Our shape add-ons multiply the fun of the Possum Play Couch. Check out our shapes range here

Can I use The Possum Play Couch straight away?

The Possum is squeeeeezed extra small for ease of shipping, and it can be a little shy when it first meets your family. This helps us transport efficiently and makes for some serious fun unboxing when it arrives and springs to life!

We suggest you give it a few days to fully grow to its correct shape - but absolutely you can start playing right away, but expect the shape to improve over the first few days.

How long can I keep The Possum Play Couch in its box?

We recommend you don’t leave your Possum Play Couch in its box for longer than you have to, and ideally no more than 12 weeks after delivery.

Possums purchased from late-September onwards are fine to keep in the box until Christmas Day!

What are the dimensions of The Possum Play Couch?

The Possum play sofa measures 84cm wide, by 168cm long in its standard configuration. The base cushions are 22cm above the ground and 53cm in height to the top of the cushions, in standard configuration. To see the dimensions of each piece check out The Possum product page HERE.

We see lots of families fold, stack, display and store The Possum in different ways, so you might configure differently to fit your home.

What is The Possum Play Couch made of?

Possum Play Couches are made of some of the most durable and safe materials on the market!

Our play sofa cushions are made entirely out of foam - no hard bars, bolts, of chunky bits to get hurt on. Our foam is CertiPUR-US® certified, meaning it is made free of mercury, lead, and formaldehyde; safe for your home and the most precious people in it.

The Possum covers are made from brushed microsuede. We love microsuede because it is super durable (stain resistant, machine washable, shrink-resistant) whilst also being super soft and smooth against the skin! Our textiles are STANDARD 100 by OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.

Is The Possum made of CertiPUR-US® certified foam?

It sure is! The Possum is made with the highest quality foam and fabric in the world (CertiPUR-US® certified foam, STANDARD 100 by OEKO-TEX® certified textiles). This means you can rest easy with the knowledge it's free from harmful nasties.

Do I need multiple Possum Play Couches?

Multiple play sofas mean the possible number of builds is even bigger. Think double-decker-bus, two-storey-castle, double-hulled-pirate-ship bigger… but we also designed The Possum to be a world of fun if you’ve just gone one, so you can always start there!

What age is The Possum suitable for?

The Possum Play sofa is designed to cater to a range of age groups and is designed to grow with your family for years of everyday play.

We typically say that ages 6 months to 10 years is the ideal age.

We see young babies and toddlers build gross motor skills by rolling and crawling over The Possum, school aged kids using their imaginations to dream up and construct all sorts of play worlds, and older kids using it for reading nooks, movie nights, and in their designated chill spaces. We've also had many reports of parents and grandparents loving The Possum as much as their little ones (hello spare bed, extended lounge area, tumbling with the kids, and still lots of fort building...) so there's really no age limit!

How much does The Possum Play Couch cost?

The Possum Play Couch costs $450 AUD (regular bases). Equal sized thick bases are an additional $50

Ordering

Where can I buy a Possum Play Couch?

The only place to buy a Possum Play Couch is right here on this website! We do not currently work with any retail partners

Can I send The Possum as a gift?

Only if you want to be the most popular person in a little person’s life! Receipts are always emailed to the purchaser and not included in the delivered package, and our Possum Play Couch boxes are designed to be totally gift-worthy, so just specify your recipient postage details instead of your own at checkout.

Do you sell gift cards?

We do! You can purchase a gift card to contribute to a Possum or any of our other fun play shapes here: Shop Gift Cards

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay, debit/bank cards, and Afterpay

Do you accept Afterpay, Zip, Klarna, or Paypal Pay in 4?

We do! You can purchase the Possum Play Couch on either Afterpay, Zip, Klarna, or Paypal. Select your payment option at checkout and play now, pay later!

Can I buy Possum Play Couches for my childcare centre / school / community hall or business?

Absolutely! We have loved seeing The Possum find homes everywhere from lounge rooms to libraries to lobbies… If you have any special enquiries for how we can kit our your business with Possum Play Couches, please drop us an email on hello@possumplay.com.au

Can you issue NDIS invoices?

Yes, as a proud NDIS Registered Provider nothing makes us happier than seeing all the ways The Possum can help NDIS kids and families; we can issue invoices for Self-Managed and Plan Managed NDIS funds.

Self-Managed Funds

1. Place an order on our website

2. Email us on hello@possumplay.com.au with your Order Number, NDIS Participant Name, NDIS Participant Number

3. We'll email you an NDIS suitable invoice you can use to lodge your NDIS claim on the myplace portal or with your Plan Manager

Please check with your plan manager in advance of the purchase to determine if your plan will cover The Possum, as unfortunately we can't guarantee this and it will depend on your individual plan. If there's anything we can help with please email us on hello@possumplay.com.au

 

Plan-Managed Funds

1. Email us on hello@possumplay.com.au with your NDIS Participant Name, NDIS Participant Number, the items and colours you would like, and your shipping address and phone number

2. We'll email you an NDIS suitable invoice you can provide to your Plan Manager

3. When we receive funds from the Plan Manager, we'll process your order and send your items to you

Please note as colours and products are limited, we can only reserve the items in your order once we have received remittance from your Plan Manager

 

NDIA-Managed Parcipants

1. Email us on hello@possumplay.com.au with your NDIS Participant Name, NDIS Participant Number, the items and colours you would like, and your shipping address and phone number. We'll work with you to process your claim via PRODA.

Do you sell fabric swatches?

Yes! We can ship you a fabric swatch of each colour in our range. Order your swatch set here

Shipping & Delivery

Where do you ship to?

We currently ship to Australia and New Zealand.

  • We’re working on international expansion! To let us know what country you’d like to have The Possum available in, please send an email to hello@possumplay.com.au

How much does shipping cost?

We ship Possum Play items all across Australia & New Zealand. The below prices are if each item is purchased individually. Shipping discounts apply for items purchased together. Final shipping calculated at checkout.

Australia (excluding WA & NT)

- The Possum Play Couch: $40-$50 AUD flat rate
- Moon Arch Sets, Wedge Sets, Cover Sets: $25 AUD flat rate
- Armrest Sets, Circle Sets, Waterproof Liners: $15 AUD flat rate

WA, NT & New Zealand

- The Possum Play Couch: $60-$70 AUD flat rate
- Moon Arch Sets, Wedge Sets, Cover Sets: $35 AUD flat rate
- Armrest Sets, Circle Sets, Waterproof Liners: $25 AUD flat rate

How long will my order take to arrive?

Please check individual product pages for our current shipping times. They are stated in blue text above the 'Add to Cart' button. We ship items seperately as they become available.

Once shipped, your order will usually arrive within 2-8 business days depending where you live. Typically 2-5 business days in major metro cities, and 4-8 business days outside of major cities and to New Zealand.

We ship via courier and you can track the progress of your Possum Play Couch order on the tracking number we send you when it ships!

How do I track my order?

We'll send you an SMS and email to the details you provided when you checked out to let you know when your order has hit the road and is on its way to you. You can track its process (and start planning those forts!) via the tracking link.

Do I need to be home for delivery?

We can leave your delivery somewhere safe if you're not home. Please note during COVID-19 most couriers in Australia have defaulted to contactless delivery.

If there is not a safe space to leave your delivery the courier will take your package with them to the nearest depot and contact you to either collect from there or rearrange a delivery at the time you are home.

How big is the box The Possum arrives in?  

This is the fun part! We know you don't want a huge box arriving at your doorstep and often will want to hide The Possum away until it's ready to gift, so your Possum Play Couch will come vacuum rolled and compressed into a very manageable box (31cm x 31cm x 90cm), which weighs 14kgs. We use the highest quality dense foam and have put it through rigorous testing to make sure it bounces back into shape with no damage after compression! You've got some seriously fun unboxing infront of you watching The Possum emerge from its box!

Cleaning & Care

How do I clean my Possum Play Couch?

  • Small spills and spot cleaning can be done with a damp cloth or furniture cleaner.
  • For a full-clean, our microsuede covers can be popped in the wash! Make sure your machine is on cold wash color-safe detergent and a gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Are The Possum covers washable?

You bet they are! Trust us, this was close to design-criteria Number 1! Pop them in your machine on a cold wash with a color-safe detergent and gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Is the Possum Play Couch pet-friendly?

The Possum loves everyone in the family, furry members included, and they seem to love us too! Like any furniture, pet-hair can cling to The Possum, but our microsuede material is super easy to clean and a vacuum or lint-roller will have it looking fresh.

Is The Possum Play Couch waterproof?

Our covers are water resistant and able to withstand small spills and accidents, but are not waterproof and serious soakings should be avoided. If your couch gets wet, remove the covers and pop it in a well ventilated space to dry out.

If you are are concerned about accidents from little ones or pets that might soak through to the foam we do sell a waterproof liner set for your Possum here: Shop Waterproof Liner Set

Can I use The Possum outside?

Ahhh the great outdoors! It’s fine to bring your Possum Play Couch to a dry outdoor place (like a deck or garage) but don’t leave it there. The Possum is not waterproof so overnight dew or a rain shower is not its friend, and sunlight can fade the fabric covers.

How do I store my Possum Play Couch?

Fold up The Possum for simple storage (or a trip to grandmas house) -- the base cushions can all stack or you can flatten them out to slide underneath most beds

Returns & Exchanges

What is your return policy?

Our full returns policy is HERE

Is there a warranty or guarantee?

All products sold in Australia and New Zealand are covered by rights and warranties under standard consumer law, and The Possum Play Couch is no different! We provide a one-year warranty, and you are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if the goods fail to be of acceptable quality. If you have a problem with your Possum Play Couch please contact us within 7 days of delivery on hello@possumplay.com.au. Please note that products that are not unboxed within 60 days of delivery will void our product warranty. 

Please note that these guarantees cover physical flaws and manufacturing defects, but do not cover normal wear and tear or damages caused by alterations and improper use.

The Planks

What are The Planks made of?

The Possum Play Planks are made of sustainably sourced birch plywood

How many pieces are included in The Planks set?

The Possum Play Planks set includes:

- 2 long straight beams
- 2 long wavy beams
- 2 short straight beams
- 2 curved beams
- 8 double connectors
- 2 single connectors

For a limited time all Plank Sets come with a FREE Canvas travel and storage bag

Can I use The Planks on my tile or wooden floor?

Each connector base is covered with anti-slip, anti-scratch material to help  protect your floors from scratches. We always advise supervised play on hard surfaces. 

What is the maximum weight for each balance beam?

Each balance beam in the Planks Set is tested bear weight up to 70kg

Do you sell add-on or additional pieces?

Quickly becoming our most frequently asked question - do we sell add ons on individual planks/connectors? Not yet - but these will be coming soon! Make sure you're signed up to our mailing list at the bottom of this page to be the first to know when we launch plank add-ons

Still have questions?

Drop us a line and we'll help you out!
hello@possumplay.com.au

Based on 1356 reviews
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Fantastic. My little 10 month old loves it so much she uses it everyday! So soft and comfortable

Five stars for everything! Look, feel, durability, everything. We love it, the kids love it, and the sage colour is gorgeous.

My boy literally loves these!

So far so good. This is exactly as described and is holding up very well to some hard play from two very active boys. They’re loving the open ended play and endless building of forts and cubby’s. Fabric is grippy but soft so building holds well. Pieces are very shock absorbent and good size. My 3&5yo boys are wrestling and bombing on it with full weight and force with no problems or squishing. Definitely recommend. I don’t think the green is quite the same as pictured. This may be a screen issue

The best investment

By far the most used toy in our household. Great quality and so soft, so glad we got a Possum!

Kids haven’t stopped playing with it since receiving it. They build lots of dens and movie sofas

C
Circle Set
Chloe H.
Used everyday

We love this sofa. It's great fun building dens - used for many a game of hide and seek with our 15 month old. It also encourages us to sit on the floor and play more because it's comfy. We've also used it for naps when friends visit. Would highly recommend!

Beautiful and great for my grandson!

G
Wedge Set
Grandma
The game is constantly changing

The kids don’t get bored because the options grow and build on the ones before. I also like that they can’t really hurt themselves. It’s also a cooperative game, most of the time, with few disagreements. Its messy play though, but easily tidied once they’ve lost interest or more likely gone to bed.the couch was for Christmas and wedges were given for his birthday.

Amazing!

So so happy I got this. Was going to buy a cheaper version but ended up saving for this and so glad I did!

Kids love it.

Very pleased with this item- so versatile for the children making lots of different shapes and games with it. Good quality item and nice fabric

s
Planks Set
suzanne b.
Slides to rock star stage

My boys absolutely love this. From the day we opened it, they were bursting with ideas (aged nearly 5 & 2) from slides to the rock star stage which is a favourite! Highly recommend!

Thumbs up from us !

Best ever

I have a new house and this is the only furniture is have and it is hands down the best buy ever. My 2 year bounces off all the pieces, so much so I bought the additional ones too. His cousins who are 10 and 6 also love it. It was a world of play. Also easy to vacuum

Sensory room

Our youngest son is autistic and we bought the Possom Play couch to go in our Sensory Room. It’s been an absolute success. Not only do we use it to build dens and houses, but also under our sensory swing and as beds for sleepovers. It’s brilliant, versatile and cosy. A brilliant addition to our room.

A brilliant concept

Our little one loves his play couch and is always making it into something new!

Loved by a 4 year old and 1 year old

The possum play couch is the best item we’ve bought for our kids. Originally bought for my older child’s room, as he loves to climb, but my 1 year old equally loves it. The amount of things we’ve made out of it since we’ve got it are endless, and since we’ve bought it, my son has decided he wants to sleep on it and not his bed! (We bought it in November!) we’ve already bought the wedges as an add on. Great purchase. Have already recommended to friends.

Not a fad, still having fun

My children were so excited when this arrived. I thought that would wear off but a couple of months in and they are still playing with it every day. Really good buy.

Hours of fun!

Such a versatile piece of furniture; works great as a sofa or chair but even better as a fort, a castle, a slide, teddy bears tent…

The Possum Play Couch (with Circle Set)

Possum play sofa

I am very happy with this sofa. Kids have had so much fun building shapes and it's so comfy to sleep upon too. So good we have 2 in the family now 😂

The Possum Play Couch (with Circle Set)

The Possum play couch

My daughter loves the play couch and 3 months later she still is not bored of it.
My husband agrees this is the best present I have ever purchased for her.

Great Investment

We bought the play couch for our young grandchildren and it’s a real hit. The imaginative play is a delight to see, especially when Dad plays too. The cushions create tents, forts, thrones, stages, cars and fire engines. Every day something else appears! Great idea and definitely saves the main couch!