FAQ

General

What is a Possum Play Couch?

The Possum Play Couch is Australia's ultimate modular play-couch for kids. Built out of light-weight but hyper-durable materials, the Possum is really much more than a couch... it can be configured to turn into a fort, castle, ship, obstacle course, reading nook… your kids’ imaginations are the limit!

What comes in the box? How many pieces are included?

  • Every Possum Play Couch comes with 8 core pieces:
    • - 2 connected lower-base squares
    • - 2 connected upper-base squares
    • - 2 wedge cushions
      - 2 circle cushions

The base cushions are attached to each other so you can flip, fold, stack and scale The Possum Play Couch however you want to arrange it.

Do you sell expansion packs?

We're so glad you asked! Our shape add-ons multiply the fun of the Possum Play Couch. Check out our shapes range here

Can I use The Possum Play Couch straight away?

The Possum is squeeeeezed extra small for ease of shipping, and it can be a little shy when it first meets your family. This helps us transport efficiently and makes for some serious fun unboxing when it arrives and springs to life!

We suggest you give it a few days to fully grow to its correct shape - but absolutely you can start playing right away, but expect the shape to improve over the first few days.

How long can I keep The Possum Play Couch in its box?

We recommend you don’t leave your Possum Play Couch in its box for longer than you have to, and no more than 12 weeks after delivery.

Possums purchased from late-September onwards are fine to keep in the box until Christmas Day!

What are the dimensions of The Possum Play Couch?

The Possum play sofa measures 84cm wide, by 168cm long in its standard configuration. The base cushions are 22cm above the ground and 53cm in height to the top of the cushions, in standard configuration. To see the dimensions of each piece check out The Possum product page HERE.

We see lots of families fold, stack, display and store The Possum in different ways, so you might configure differently to fit your home.

What is The Possum Play Couch made of?

Possum Play Couches are made of some of the most durable and safe materials on the market!

Our play sofa cushions are made entirely out of foam - no hard bars, bolts, of chunky bits to get hurt on. Our foam is CertiPUR-US® certified, meaning it is made free of mercury, lead, and formaldehyde; safe for your home and the most precious people in it.

The Possum covers are made from brushed microsuede. We love microsuede because it is super durable (stain resistant, machine washable, shrink-resistant) whilst also being super soft and smooth against the skin! Our textiles are STANDARD 100 by OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.

Is The Possum made of CertiPUR-US® certified foam?

It sure is! The Possum is made with the highest quality foam and fabric in the world (CertiPUR-US® certified foam, STANDARD 100 by OEKO-TEX® certified textiles). This means you can rest easy with the knowledge it's free from harmful nasties.

Do I need multiple Possum Play Couches?

Multiple play sofas mean the possible number of builds is even bigger. Think double-decker-bus, two-storey-castle, double-hulled-pirate-ship bigger… but we also designed The Possum to be a world of fun if you’ve just gone one, so you can always start there!

What age is The Possum suitable for?

The Possum Play sofa is designed to cater to a range of age groups and is designed to grow with your family for years of everyday play.

We typically say that ages 6 months to 10 years is the ideal age.

We see young babies and toddlers build gross motor skills by rolling and crawling over The Possum, school aged kids using their imaginations to dream up and construct all sorts of play worlds, and older kids using it for reading nooks, movie nights, and in their designated chill spaces. We've also had many reports of parents and grandparents loving The Possum as much as their little ones (hello spare bed, extended lounge area, tumbling with the kids, and still lots of fort building...) so there's really no age limit!

Ordering

Where can I buy a Possum Play Couch?

The only place to buy a Possum Play Couch is right here on this website! We do not currently work with any retail partners

Can I send The Possum as a gift?

Only if you want to be the most popular person in a little person’s life! Receipts are always emailed to the purchaser and not included in the delivered package, and our Possum Play Couch boxes are designed to be totally gift-worthy, so just specify your recipient postage details instead of your own at checkout.

Do you sell gift cards?

We do! You can purchase a gift card to contribute to a Possum or any of our other fun play shapes here: Shop Gift Cards

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay, debit/bank cards, and Afterpay

Do you accept Afterpay, Zip, Klarna, or Paypal Pay in 4?

We do! You can purchase the Possum Play Couch on either Afterpay, Zip, Klarna, or Paypal. Select your payment option at checkout and play now, pay later!

Can I buy Possum Play Couches for my childcare centre / school / community hall or business?

Absolutely! We have loved seeing The Possum find homes everywhere from lounge rooms to libraries to lobbies… If you have any special enquiries for how we can kit our your business with Possum Play Couches, please drop us an email on hello@possumplay.com.au

Can you issue NDIS invoices?

Yes, as a proud NDIS Registered Provider nothing makes us happier than seeing all the ways The Possum can help NDIS kids and families; we can issue invoices for Self-Managed and Plan Managed NDIS funds.

Self-Managed Funds

1. Place an order on our website

2. Email us on hello@possumplay.com.au with your Order Number, NDIS Participant Name, NDIS Participant Number

3. We'll email you an NDIS suitable invoice you can use to lodge your NDIS claim on the myplace portal or with your Plan Manager

Please check with your plan manager in advance of the purchase to determine if your plan will cover The Possum, as unfortunately we can't guarantee this and it will depend on your individual plan. If there's anything we can help with please email us on hello@possumplay.com.au

 

Plan-Managed Funds

1. Email us on hello@possumplay.com.au with your NDIS Participant Name, NDIS Participant Number, the items and colours you would like, and your shipping address and phone number

2. We'll email you an NDIS suitable invoice you can provide to your Plan Manager

3. When we receive funds from the Plan Manager, we'll process your order and send your items to you

Please note as colours and products are limited, we can only reserve the items in your order once we have received remittance from your Plan Manager

 

NDIA-Managed Parcipants

1. Email us on hello@possumplay.com.au with your NDIS Participant Name, NDIS Participant Number, the items and colours you would like, and your shipping address and phone number. We'll work with you to process your claim via PRODA.

Do you sell fabric swatches?

Yes! We can ship you a fabric swatch of each colour in our range. Order your swatch set here

Shipping & Delivery

Where do you ship to?

We currently ship to Australia and New Zealand.

  • We also offer shipping to the UK and Europe - if you want to ship there pop over to those local websites at the links below.
    Possum Play - United Kingdom
  • Possum Play - Europe

  • We're working on further international expansion! To let us know what country you’d like to have The Possum available in, please send an email to hello@possumplay.com.au

How much does shipping cost?

We ship Possum Play items all across Australia & New Zealand. Shipping for The Possum Play Couch starts from $40 to metro areas in Australia. Enter your address details at checkout to calculate your shipping rate.

How long will my order take to arrive?

Please check individual product pages for our current shipping times. They are stated in blue text above the 'Add to Cart' button.

Once shipped, your order will usually arrive within 2-8 business days depending where you live. Typically 2-5 business days in major metro cities, and 4-8 business days outside of major cities and to New Zealand.

We ship via courier and you can track the progress of your Possum Play Couch order on the tracking number we send you when it ships!

How do I track my order?

We'll send you an SMS and email to the details you provided when you checked out to let you know when your order has hit the road and is on its way to you. You can track its process (and start planning those forts!) via the tracking link.

Do I need to be home for delivery?

We can leave your delivery somewhere safe if you're not home. Please note during COVID-19 most couriers in Australia have defaulted to contactless delivery.

If there is not a safe space to leave your delivery the courier will take your package with them to the nearest depot and contact you to either collect from there or rearrange a delivery at the time you are home.

How big is the box The Possum arrives in?  

This is the fun part! We know you don't want a huge box arriving at your doorstep and often will want to hide The Possum away until it's ready to gift, so your Possum Play Couch will come vacuum rolled and compressed into a very manageable box (31cm x 31cm x 90cm), which weighs 14kgs. We use the highest quality dense foam and have put it through rigorous testing to make sure it bounces back into shape with no damage after compression! You've got some seriously fun unboxing infront of you watching The Possum emerge from its box!

What are the 2024 Christmas order cutoffs?

We always recommend ordering early to avoid any delivery stress! We ship with Australia Post and are operating off their advised Christmas shipping cutoffs below.

New Zealand: Tuesday 3 Dec
Australia - Standard Delivery*: Tuesday 17 Dec
Australia - Express Delivery*: Sunday 22 Dec

*AusPost guidelines are for metro areas, please allow additional time and place orders as soon as possible for regional areas. Please note we do not currently offer express shipping to WA or NT. 

Our warehouse elves will be working right up to Christmas Eve, so if you order after the cutoff dates above we will still dispatch in stock items in 1-3 business days, we just can’t be confident they will be delivered in time for Christmas.

Cleaning & Care

How do I clean my Possum Play Couch?

  • Small spills and spot cleaning can be done with a damp cloth or furniture cleaner.
  • For a full-clean, our microsuede covers can be popped in the wash! Make sure your machine is on cold wash color-safe detergent and a gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Are The Possum covers washable?

You bet they are! Trust us, this was close to design-criteria Number 1! Pop them in your machine on a cold wash with a color-safe detergent and gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Is the Possum Play Couch pet-friendly?

The Possum loves everyone in the family, furry members included, and they seem to love us too! Like any furniture, pet-hair can cling to The Possum, but our microsuede material is super easy to clean and a vacuum or lint-roller will have it looking fresh.

Is The Possum Play Couch waterproof?

Our covers are water resistant and able to withstand small spills and accidents, but are not waterproof and serious soakings should be avoided. If your couch gets wet, remove the covers and pop it in a well ventilated space to dry out.

If you are are concerned about accidents from little ones or pets that might soak through to the foam we do sell a waterproof liner set for your Possum here: Shop Waterproof Liner Set

Can I use The Possum outside?

Ahhh the great outdoors! It’s fine to bring your Possum Play Couch to a dry outdoor place (like a deck or garage) but don’t leave it there. The Possum is not waterproof so overnight dew or a rain shower is not its friend, and sunlight can fade the fabric covers.

How do I store my Possum Play Couch?

Fold up The Possum for simple storage (or a trip to grandmas house) -- the base cushions can all stack or you can flatten them out to slide underneath most beds

Returns & Exchanges

What is your return policy?

Our full returns policy is HERE

Is there a warranty or guarantee?

All products sold in Australia and New Zealand are covered by rights and warranties under standard consumer law, and The Possum Play Couch is no different! We provide a one-year warranty, and you are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if the goods fail to be of acceptable quality. If you have a problem with your Possum Play Couch please contact us within 7 days of delivery on hello@possumplay.com.au. Please note that products that are not unboxed within 90 days of delivery will void our product warranty. 

Please note that these guarantees cover physical flaws and manufacturing defects, but do not cover normal wear and tear or damages caused by alterations and improper use.

The Planks

What are The Planks made of?

The Possum Play Planks are made of sustainably sourced birch plywood

How many pieces are included in The Planks set?

The Possum Play Planks set includes:

- 2 long straight beams
- 2 long wavy beams
- 2 short straight beams
- 2 curved beams
- 8 double connectors
- 2 single connectors

For a limited time all Plank Sets come with a FREE Canvas travel and storage bag

Can I use The Planks on my tile or wooden floor?

Each connector base is covered with anti-slip, anti-scratch material to help  protect your floors from scratches. We always advise supervised play on hard surfaces. 

What is the maximum weight for each balance beam?

Each balance beam in the Planks Set is tested bear weight up to 70kg

Do you sell add-on or additional pieces?

Quickly becoming our most frequently asked question - do we sell add ons on individual planks/connectors? Not yet - but these will be coming soon! Make sure you're signed up to our mailing list at the bottom of this page to be the first to know when we launch plank add-ons

Still have questions?

Drop us a line and we'll help you out!
hello@possumplay.com.au

Based on 1462 reviews
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Such Fun

After a long search for soft play items for my 9 year old Granddaughter I came across your website. It ticked every box. Bigger than the others, fantastic quality, able to add to & so many different colours. My GD absolutely loves it. She has made so many different forts, hideaways, chairs, sofas & it's big enough (& strong enough) to have as a bed. We even added the armrests to the order too. Very quick delivery. Extremely happy Granddaughter 😊

Great Christmas present

Kids love it. It’s used daily and a happy bonus is it’s also freed up the grown up sofas! And has stopped my 3 year old jumping on/off the grown up sofas too. Win win win! Bought the waterproof covers - best decision. Thinking of buying a spare/second set of covers, maybe in a different colour but love the babycino/beige as it can go in any room. My 6 year old even asks to take the couch up to bed to sleep on he loves it that much.

Amazing

I’m always sceptical about any kids items and their longevity but the sofa is really a great investment. Since we bought it it’s being used almost every day. My kids come back to it over and over again coming up with new uses. I had it over 2 months and it still looks great.

Great for obstacle course play

Both my 3 year old and my 1 year old love this for making little obstacle courses. My 1 year old loves climbing over it and as long as supervised it's safe and squishy fun.

J
Wedge Set
James K.

Wedge Set

Amazing kids couch

Amazing kids couch. Perfect for the rough and tumble play that my 2 year old twins love. Will keep them entertained for hours during the long English winter. Love it!

Fantastic

We have had the play couch for a little over a year and have recently purchased the crash mat, it keeps the kids (4year old and 18month old) entertained for hours and hours at a time. A fantastic addition!

Worth the investment

We absolutely love our play couch (adults included!). We weren't sure whether to take the plunge but we're so glad we did. It's loved by our 4 year old and our 1 year old and is used every day in various ways. I was hoping it would help us to reduce screen time and give our son a physical outlet for his energy, and so far it's doing just that!

Hours of fun!

This was a gift for my youngest grandchildren and is the perfect gift! Already they have had hours of fun! A real hit.

T
Wedge Set
Teresa K.
Durable and fun stackable couch

Our 1 1/2 year old grandson loves his stackable couch. So many ways to have fun and be safe at the same time. Great for building levels to climb on or just a fun place to read a book. Highly recommended for toddlers!!

C
Moon Arch Set
Cassia M.
A family favourite

We love it so much! It’s exactly what we expected it to be and more! Thank you so much Possum team!

Fun

The best gift I could have given our grandchildren.

excellent quality -the fastest delivery

than you for your fast delivery. the product is excellent , the couch is my daughter's favorite corner in her room.

B
Crash Pad
Brooke M.
High quality

My two boys love this crash pad! It’s really well made and quite big!

The best addition to our living room

Our girls love this. The 3 yo is practising gymnastics, making a stage or a house every day and our youngest is just learning to cruise and she is drawn to it. A bonus it also looks lovely.

Best christmas present ever!

I ordered the sage green possum play couch, and the sage green arms as a gift for my 4+2 year old for christmas. I wasn’t sure what to expect with the kids reactions, but there hasn’t been a day since christmas they haven’t used it! We’ve made a racecar, dens, used it as a bed for a sleepover and so much more. So pleased I decided to buy one!

Best thing I have bought for my child

My 20 month old is obsessed. It is so good for his balance, movement, motor skills, creativity and getting some quality exercise. It brings him so much daily joy and we love that it is an investment that will be enjoyed for years to come in many different ways.

A complete success.

A wonderful product loved by my 3 year old daughter. Very good quality. Very responsive customer service.

Great investment for our little girl

We love our possum! We really deliberated on spending the money as seemed such a lot, but now we have it we have no regrets. Already getting so much use out of it for our 2.5 year old, and the quality is great so we are reassured we will be using it for many years to come! A spare bed, forts, climbing, padding for the floor now we have taken the cot side off - already had so many different uses and we have only had it up since Christmas day!

Great toy for enthusiastic boys!

My four-year-old and six-year-old have already had great enjoyment from this since Christmas! It has been everything from a boat to a fort.

Great fun

Loved by my boys! Making forts and indoor soft play!

Excellent Christmas Present

We got this for our kids for Christmas because we have a bit of a strange shaped room and wanted them to be able to rearrange their furniture easily, the pieces were all high quality and the foam is so comfortable that me and my wife crash on them when the kids are in bed - the triangle pillows are especially comfy to lean over. Was VERY confused when the pack arrived so compressed but they expand a treat. Would definitely recommend this product highly!

The Possum Play Couch (with Circle Set)

One of the best gifts this Christmas

My 5 and 7 year old love their new Possum Play Couch. I was concerned that my 7 year old might not be that excited about it but I was wrong! They have had great fun so far making armchairs and dens etc. and even took the base cushions on a sleepover! Really comfy & soft; the quality is beautiful and the material cleans very easily.

Excellent product

Our 4 year old loves this. It is such a versatile toy, and means we get our sofa cushions back! Seems very easy to clean.